Apple has determined that, under certain circumstances, the screen on a limited number of iPad Air (3rd generation) devices may go blank permanently. A brief flicker or flash may appear before the screen goes blank.
Affected devices were manufactured between March 2019 and October 2019. Our Service Centers will service eligible devices, free of charge.
Note: No other iPad models are part of this program.
Service Process
Choose one of the service options below to have your iPad Air serviced. Your iPad Air will be examined prior to any service to verify that it is eligible for this program.
- Book an appointment by calling a Service Center near you.
- Reach out to our Facebook Pages: iStore At Your Service or Switch At Your Service.
If you can, backup your iPad to iCloud or your computer before service. Learn more about preparing your iPad for service.
For more details, check here.
