iPhone 12. 5G to download movies on the fly and stream high-quality video.¹ Beautifully bright 6.1-inch Super Retina XDR display.² Ceramic Shield with four times better drop performance.³ Incredible low-light photography with Night mode on all cameras. Cinema-grade Dolby Vision video recording, editing, and playback. Powerful A14 Bionic chip. And new MagSafe accessories for easy attach and faster wireless charging.⁴ Let the fun begin.
• 6.1-inch Super Retina XDR display²
• Ceramic Shield, tougher than any smartphone glass
• 5G for superfast downloads and high-quality streaming¹
• A14 Bionic chip, the fastest chip ever in a smartphone
• Advanced dual-camera system with 12MP Ultra Wide and Wide cameras; Night mode, Deep Fusion, Smart HDR 3, 4K Dolby Vision HDR recording
• 12MP TrueDepth front camera with Night mode, 4K Dolby Vision HDR recording
• Industry-leading IP68 water resistance⁵
• Supports MagSafe accessories for easy attach and faster wireless charging⁴
• iOS 14 with redesigned widgets on the Home Screen, all-new App Library, App Clips, and more
¹Data plan required. 5G is available in select markets and through select carriers. Speeds vary based on site conditions and carrier. For details on 5G support, contact your carrier and see apple.com/iphone/cellular.
²The display has rounded corners. When measured as a rectangle, the screen is 6.06 inches diagonally. Actual viewable area is less.
³Claim based on iPhone 12 Ceramic Shield front compared with previous-generation iPhone.
⁴Accessories are sold separately.
⁵iPhone 12 is splash, water, and dust resistant and was tested under controlled laboratory conditions with a rating of IP68 under IEC standard 60529 (maximum depth of 6 meters up to 30 minutes). Splash, water, and dust resistance are not permanent conditions. Resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.
How to get your estimated phone value instantly:
Get the device IMEI number. You can do this by dialing *#06# on your phone. Grab a pen and paper to write it down.
Enter the IMEI number in the Smart Exchange app when you're asked for it.
Enter the store code of your preferred iStore/Switch branch. This store is where you will need to visit to trade in your device.
- Ayala Center Cebu - 63050594
- Central Bloc - 63054934
- SM City Cebu - 63050603
- SM Seaside - 63050597
- SM Bacolod - 63050599
- Ayala Capitol - 63050836
Cagayan de Oro
- Centrio Mall - 63050596
- SM City Iloilo - 63050598
- Robinson's Place - 63050600
- 30th - 63050580
- ATC - 63050578
- Imus - 63050585
- Evia - 63050586
- Feliz - 63050592
- Glorietta - 63050579
- SM Molino - 63050590
- Nuvali - 63050584
- Qmall - 63050581
- Antipolo - 63050588
- Las Pinas - 63050589
- Serin - 63050593
- Solaire - 63050587
- SouthPark - 63050591
- UPTC - 63050583
- UPTH - 63050582
Follow the instructions on the Smart Exchange app and complete the evaluation process.
When the process is complete, you’ll receive an email with a reference number that you need to present to the store upon trade in.
Save this reference number.
Back up your data and restore your device to its factory settings. This will erase all your contacts, photos, apps, etc. We will not be able to retrieve any data from your device once you trade it in.
Go to the iStore/Switch store of your choice to complete the trade in process.
Please bring the ff:
- Phone to trade in
- One (1) Government-issued ID
You will be awarded the value of your phone in store credits. You may use this to buy anything in the store.
How to trade in your Apple Watch:
Go to your nearest iStore/Switch store and our Sales Specialists will assist you with the trade in. Please bring one (1) government-issued ID.
If you need assistance, you can reach us on Messenger and we'll be happy to help you through the process. You may also visit your nearest iStore/Switch store and our Sales Specialists will process the trade in with you.
What is store credit?
Store credit can be used like cash at our stores. You can use to purchase an Apple device and/or a premium accessory. Store credit cannot be exchanged for cash and must be used immediately once your trade-in has been finalized.
What do I do if I accidentally skip a step on the app evaluation?
Don’t worry. You can repeat the app evaluation process as many times as needed if you happen to miss some steps.
Can I see how much my device is worth first before going to the store?
Yes. You can download the evaluation app and do the assessment from the comfort of your own home before going to the store to do the trade-in. We highly encourage you to do this for your convenience.
My iPhone or iPad doesn’t work anymore, can I still trade it in?
Yes although an in-store evaluation will need to be performed if you cannot access the app. We take in smartphones, iPad, and iPhones, both working and non-working.
My Apple Watch doesn’t work anymore, can I still trade it in?
Unfortunately not, we only accept working Apple watches.
How do I access my IMEI?
To find out your IMEI number dial *#06# on the keypad and tap the call button. Your IMEI number should appear shortly. For iPad Wi-Fi + cellular model, you'll find the IMEI on the back of the device.
Will you accept my iPhone if I can’t deactivate “Find my iPhone”?
Yes, but the value will be deducted as a locked device. This may affect the phone’s trade-in value.
How do I turn off Find my iPhone?
To turn off Find My iPhone on your Apple device:
- Tap Settings.
- Tap iCloud.
- Sign in with your Apple ID, if necessary.
- Turn off Find My iPhone.
To turn off via iCloud (if you do not have your physical device), follow this guide.
Can I trade in non-Apple smartphones?
Do I have to include the box, chargers, and accessories of my device for trade-in?
In some cases, your final trade-in value can vary depending on if you send in your power adapter or not. You don’t have to, but you can always send in your chargers and cables, and we will recycle them for you.
What if the device I want to purchase exceeds my store credit?
You can top up the balance through cash, credit or debit cards, Gcash, Home Credit (select stores) .
Can I pay the balance in credit card installments?
Yes. If the price of the device you wish to purchase exceeds the value of your trade-in store credits you can pay the balance through credit card installments.
Can I cancel my trade-in?
You may opt-out of the trade-in at any time of the process until a trade-in receipt is printed in the store. At that point, your trade-in is considered a final sale and cannot be canceled anymore.
What if my device is not eligible for trade-in but I want to recycle it, will you accept it?
Yes, we will accept your device for recycling for free. Simply leave your device with us and we’ll do the rest.
Is my personal data safe?
Before you trade-in your device, we encourage you to back up and erase all the data on your device. Here’s how (link). This ensures that your personal information is completely removed from your device before you trade it in.
Do I need to provide proof of purchase for the device I trade-in?
No, you don’t need to provide proof of purchase to make a trade-in.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.