Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. 13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018.
Eligibility
First check to see which 13-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is "MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)." If you have that model, enter your computer's serial number to see if it is eligible for this program.
This program does not affect 13-inch MacBook Pro with Touch Bar or older 13-inch MacBook Pro models.
Service Process
Your 13-inch MacBook Pro will be examined prior to service to verify that it is eligible for this program and in working order.
Prior to service, it's important to do a full back up of your data because your drive will be erased as part of the service process.
- A technician will run a utility to update your drive firmware which will take approximately one hour or less.
- Your 13-inch MacBook Pro will be returned to you with macOS re-installed.
- After service, you will need to restore your data from a backup.
Since your computer will not be able to access the internet until after you do a restore, we recommend that you have another device, such as your iPhone, to view the Apple support article about restoring your data from backup.
Note: Any files that were already corrupted prior to service, cannot be restored.
Choose one of the options below to have your drive serviced.
- Book an appointment by calling a Service Center near you.
- Reach out to our Facebook Pages: iStore At Your Service or Switch At Your Service.
If your 13-inch MacBook Pro has any damage which impairs our ability to service the drive, that issue will need to be resolved prior to service. In some cases, there may be a cost associated with the repair.
For more details, check here.
